Frequently Asked Questions
Everything you need to know about your Mockberg experience.
How long does shipping take?
Orders are typically processed within 24 hours. Standard shipping takes 3-5 business days for domestic orders and 5-10 business days for international deliveries.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please contact our support team to initiate a return label.
Are Mockberg watches water-resistant?
Yes, most Mockberg watches have a water resistance rating of 3 ATM, meaning they are resistant to splashes and rain, but should not be worn while swimming or showering.
Do you offer a warranty on your products?
Every Mockberg timepiece comes with a two-year international warranty covering manufacturing defects from the date of purchase.
What materials are used in your jewelry?
Our jewelry is crafted using high-quality materials, including 18k gold plating over stainless steel or brass, ensuring durability and a premium finish.
Can I adjust the size of my watch strap?
Yes, our mesh and link straps are designed to be adjustable. Each watch comes with a small tool or instructions to help you find the perfect fit at home.